Why the money guarantee on car rental?

At car rental there is a risk that we could find ourselves in the unfortunate position of being involved in a road accident.

It is a very common phenomenon when moving on the roads, often not depending on the driver's ability or attention, so we should follow a series of steps to avoid unpleasant consequences.

There are cases where the lessee finds his vehicle damaged

First and foremost, whether we are at fault or not, our primary concern is human life and health, so if there is the slightest injury or hypothesis of injury, the ambulance should be called immediately. 

After we have drunk for the injured, then the lessee should immediately contact the car rental agency and immediately state the location of the accident and the true and accurate circumstances of the incident.

The agency that owns the car will, after getting the necessary information from the lessee, guide you on the next steps, which vary depending on the severity of the accident.

As long as there is only property damage, the usual steps are for the lessee to remain at a short distance from the vehicle and wait for the competent authorities (traffic police) to record the incident by providing as many documents as requested to facilitate the control. In addition, the accident care from the vehicle's insurance provider will also attend the accident scene to take a statement from the driver(s).

The traffic report and the accident report from the care of the insurance provider are very important to establish fault for the accident, i.e. which of the vehicles involved is responsible for the accident.

After this procedure, if the rented vehicle is functional the lessee can continue his/her planned trip, otherwise the rental agency is obliged to deliver a new functional vehicle to the lessee.

It is very important not to neglect any of the above steps and the reason is that there must be documentary evidence to prove or disprove fault. It is also very important not to trust anyone involved, with excuses e.g. ".... go away and I'll call you later and we'll work it out...", "... you're not too badly damaged, we'll fix it...", "... it's obviously your fault, go away and don't talk...". The Greek Police and the Greek Courts are responsible for liability and any disputes.

All of the above applies to accidents involving property damage or minor injuries.

In cases car rental of serious accidents where drivers or passengers are unable to testify or communicate, the authorities (Traffic Police) take charge of informing the car rental agency, and the owner takes charge of the case.

Finally, there are some cases that occur to vehicle lessees, such as finding the rented vehicle in the parking lot with property damage. In these cases, unless there is an eyewitness or a camera to prove fault, unfortunately the lessee is held liable for the property damage. 

In all cases of an accident when we hire a vehicle we should inform the owner of the car and report the true facts to help control the accident.